Warranty and Complaints
COMPLAINT PROCEDURE AND WARRANTY
We care about our products and logically do our best to deliver them to you in top condition. It can nevertheless happen that an order becomes defective during transport or that something else happens so that you can claim the warranty. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing firstname.lastname@example.org From 15 February 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.